Shop Policy

I am so grateful to you for finding your way here, thank you!

Who is HAN?

We ebrace the energy God has given us to heal through plants, whether we eat them at our meal, drink them like a juice, or take them as a herbal therapy. We are on a journey to help the world take the absolute best care of itself. We recognize our body is a temple, every bit of it, from our minds and spirit to our body and skin. We’ve been given our beautiful Earth to enjoy fully. And we believe in and create tinctures, oils and teas to treat our body with luxurious indulgences infused with healing herbs that will help us live the best healthy lifestyle we can.

This is our approach to life. I feel we all deserve the best and therefore we handcraft the absolute best, highest quality goodies we possibly can – without compromise – for you (and me, too!). Our high standards for what we make will be reflected in the orders you receive.

Have the best day ever, and thanks for shopping with us! Please feel free to reach out if you have any questions at all.

Visit my blog at http://herbalalternativenow.com
For payment, we accept PayPal, at Checkout. Payment is due at the time of purchase.
Shipping Shipment will be made to the address specified in your HAN order.

Items are handmade in small batches. Thank you for your patience as we lovingly handcraft your items! Please allow up to 2 weeks to receive your order after it is placed, although often it is much sooner.

I will cancel / refund your order if you contact me within 24 hours of your date of purchase. Beyond that, your order may have already shipped and is not able to be cancelled. If I do cancel it past this time frame, there will be a 15% re-stocking fee applied (deducted from your refund). Please be sure of your address, traveling plans, and that you’d like your order prior to purchasing

HAN has no control over your package once it is in the hands of USPS so I can not issue refunds for undelivered or lost packages. Please double check the mailing address you’ve entered for your order. You will need to contact USPS if they make a mistake with your delivery. If you are concerned about this please add insurance to your package.

DOMESTIC SHIPPING
North America: We ship USPS Priority Mail, which ranges from 2-4 days depending on destination. If you need it sooner please contact me!

INTERNATIONAL SHIPPING
International: WE ship internationally! Your order will be shipped via First Class International unless you request otherwise. Please allow up to 3 weeks for your package to arrive. Some areas may take longer depending on customs.


*** Please do not ask to mark your order as a “gift” as this is against federal laws and we will not do so because it may jeopardize our business. Also – it is against the law for us to adjust the value of your order so that you do not have to pay fees. Thank you for understanding!

Also please know what your country’s import restrictions are from the US and understand that I am not responsible for any customs fees, duty fees, or applicable taxes on international purchases you might incur. You are responsible for shipping charges + a 15% restocking fee if your country does not allow the package to be delivered – it’s up to you to know your countries policies / restrictions, etc. Thank you!
Refunds and Exchanges First and foremost, I want you to absolutely love your new item(s), and really appreciate the opportunity to correct any problems / mistakes / misunderstandings prior to you leaving feedback or a review.

Due to the edible nature of the products we handcraft, all sales are final and we are not able to accept returns or offer refunds. In the case of an exception, return shipping cost is your responsibility, and shipping charges are not refundable. You will need to pay for re-shipping costs to you as well.

Though – If we have made an error, we will absolutely refund your order and pay for shipping costs.

If you made an error in your shipping address, we cannot offer a refund.

Please note that by purchasing from HAN you as the buyer agree to my shop terms, conditions and policies.
Additional Policies and FAQs People with medical issues, high blood pressure, taking blood-thinning agents, have stomach or liver problems or women who are nursing or pregnant should consult their doctors before using any herbs. I infuse herbs into many of my products enhancing the vitamin, mineral, antioxidant and phyto-nutrient levels.

The information in our shop has not been evaluated by the Food and Drug Administration. This information is not intended to diagnose, treat, cure, or prevent any disease. Please research these ingredients especially if you are pregnant, nursing or have health problems.

Due the handmade nature of our products, it is likely that no two items will be exactly the same. Please keep this in mind when purchasing.

LEAVING ME FEEDBACK?

PLEASE remember this is our livelihood and anything negative hurts not only our business but our opportunities to grow. We are very reasonable to work with and will make any mistake or issue right… so please, be nice and let’s chat!

WHOLESALE
Contact me at www.herbalalternativenow.com/contact or CONVO me here on HAN if you’d like pricing information.
Seller Information HAN
Veronica Schultz
1509 Cat Tail Dr
Stockton Ca 95204

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